Frequently Asked Questions
Everything you need to know about your eDog shopping experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Affirm.
Are your materials sustainably sourced?
Yes, eDog is committed to ethical fashion. Over 80% of our current collection is made from organic cotton, recycled polyester, or eco-friendly dyes.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to our tracking page where you can monitor your package's journey.